Return and Refunds Policy

Making Your Return Experience Easier

We want you to shop with confidence. If a purchase does not meet your expectations, this policy explains how returns, refunds, and exchanges may be requested.

Return Period

Eligible products may be returned within 30 days of the delivery date, subject to the conditions below and applicable consumer protection laws.

Return Conditions

For a standard return, products should generally:

Be unused and in their original condition.
Include original packaging where applicable.
Include all original accessories and components.
Be accompanied by valid purchase information.

Additional requirements may apply to certain product categories.

How to Submit a Return Request

Contact customer support with your order reference.
Explain which product you wish to return and why.
Provide photographs or additional details if requested.
Wait for return approval and instructions.
Send the approved product using the provided return procedure.

Please do not send products back before receiving return instructions.

Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect item, please contact us promptly.

Include your order information and supporting photographs where possible.

We will review the situation and determine an appropriate resolution, which may include a refund, replacement, or another suitable arrangement.

Refund Processing

Once an eligible return has been received and inspected, we will communicate the refund decision.

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

Return Shipping

For standard returns caused by a change of mind, customers may be responsible for return shipping costs unless otherwise required by applicable law.

If the return is related to a verified product defect or fulfillment error, we will review the appropriate shipping arrangement.

Exchanges

Exchange requests are subject to product availability and eligibility.

Please contact customer support before sending an item back for an exchange.

Order Cancellation

Cancellation requests should be submitted as early as possible.

Orders that have already entered processing or shipment may no longer be eligible for cancellation.

Non-Returnable Items

Certain products may be excluded from standard returns where permitted by law. These may include personalized items, customized products, and certain hygiene-related products.